Recently, I signed up the PCCW 3G Web & Talk. They must have one of the worst support that I have ever had.

Their website does not tell you how to setup the GPRS setting, voicemail, email, and wifi. After a week of pestering PCCW customer service. Finally, they send me an email on how to do the setup.

So, I am posting it here in case someone has the same problem. I don’t how they sell their stuff without after sales support.

GPRS Setting

CLICK “START”  “SETTINGS”  “CONNECTIONS”  “CONNECTIONS”
 “ADVANCED” “SELECT NETWORKS”  “NEW”
Insert the below information:
Name: PCCW 3G

CHOOSE MODEM>NEW
1.) ENTER A NAME FOR THESE SETTINGS:
Name: PCCW 3G GPRS
2.) SELECT A MODEM:
Cellular Line (GPRS,3G)
3.) CLICK ” NEXT”
ACCESS POINT NAME: pccw
4.) CLICK ” NEXT”
USERNAME / PASSWORD / GATEWAY: (leave it blank)
5.) CLICK” FINISH”
6.) CLICK ” PROXY SETTING”
CHOOSE “THIS NETWORK CONNECTS TO THE INTERNET”&”THIS NETWORK USES A PROXY SERVER TO CONNECT TO THE INTERNET”
7.) PROXY SERVER INSERT: 10.140.14.10
8.) CLICK ”ADVANCED”
HTTP>SERVER:10.140.14.10 PORT:8080
WAP>SERVER:10.140.14.10 PORT:9201
9.) ”FINISH”

MMS Setting

CLICK “START”  MESSAGE CENTERTOOLSMMS SETTINGMMS SERVER“NEW”
INSERT THE BELOW INFORMATIONS:
PROXY SERVER: PCCW MMS
GATEWAY:10.140.14.10
PORT: 9201
SERVER IP: http://3gmms.pccwmobile.com:8080/was
LIMIT: 250KB
DATA CONNECT: CHOOSE ”PCCW 3G”
WAP GATEWAY: CHOOSE ”WAP 1.2”

WIFI

I use PPC with WM5 and WM6. When you pick up the Wifi signal. Open your browser, sign using the monthly payment plan. There is drop-down box with the default ‘netvigator.com’. Click on the drop-down box and find the ‘pccw mobile’.

Your login id is your phone number and the password is your six digit HKID number.

or you can go to their website and download the user-guide. It’s pretty straight forward.

Voicemail

Call – 6388-8892 and just follow instruction.

Email

I received my first bill and I still don’t know the smtp for the outgoing email. I can received but I can’t send out.

Update
Email via GPRS – If you want to send email while connect with the GPRS, the smtp server should as the same as your domain name. Ex. smtp: mail.msn.com & incoming server: mail.msn.com. You need to tick the authentication required. That it and you can send it out.

Email via Wifi -This is troublesome. I would not encourage sending email while you are in Starbucks, Pacific Coffee or MTR because you need to be a Netvigator account holder. Meaning you need to have internet subscription at home. The smtp server – smtp.netvigator.com and incoming – mail.msn.com. Then you need to take TICK the authentication and you need to key in the netvigator account holder name and password.

So..don’t bother. Just enable your GPRS to send and receive email.

For me, the WiFi everywhere drawn me to this plan. PCCW has one of largest hotspots in Hong Kong. When you in need of WiFi, you can pick-up from MTR, Starbucks, Pacific Coffee, 7-Eleven, Circle K and others. It’s the support that I am quite tick-off.

Update: Sept 18,09

I no longer subscribed to the 3g Web & Talk. I move my number to Peoples(China Mobile). Unlimited GPRS for only $110. HKD. No contract needed to be sign.

I realized in Hong Kong, wifi in not important or relevant. When you are on the move. Always having a internet connection is essential. You can check your RSS, Twit, Facebook, Google maps(Gps), MSN and having email push to u in every 15 minutes without worrying if I max out on my 60MB or 100Mb. It’s not as fast as 3G but it’s good enough for what I want to do.

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Related posts:

1. On moving my phone from PCCW to China Mobile
2. On wifi and pda phone